We want every student to feel confident and comfortable with their decision to join. This policy outlines how refunds work.

1. New Admissions (Onboarding Period)

For students newly joining the academy, the refund window is based on the course start date rather than the date of payment or enrollment. You may request a full refund provided the request is made within 7 days after the course officially starts.

2. Continuing Students (Subsequent Periods)

For students continuing into subsequent months or modules, the refund window is the first 7 days of each new month or module.

Students are obliged to submit their fees within these first 7 days. Once this 7-day window closes, the refund period for that month or module ends, and no further refund requests for that period will be accepted. This applies to both monthly plan students and those paying per module.

3. What’s Not Refundable

• Amounts already used for months/modules substantially completed or accessed

• Requests made after the applicable refund window has passed

• Cases of access termination due to a violation of our Terms of Service (e.g., sharing login credentials, disruptive conduct)

4. How to Request a Refund

Send a request to daleelacademy1@gmail.com or message us directly, including your name, enrollment plan, and reason for the request. We aim to respond within 1-3 business days.

5. Refund Processing

Approved refunds are processed back through our payment gateway, or an alternate channel e.g. bank transfer to your original payment method, or you will be asked to provide alternate details. Processing times may vary depending on our gateway's own processing timelines, which are outside our direct control. Processing may take up to 15 days.

6. Scholarship Cases

For students on adjusted or scholarship-based pricing, refund amounts (if applicable) will be calculated proportionally based on the amount actually paid.

7. Our Commitment

We’d rather have an honest conversation with you than hold you to a rigid policy that doesn’t fit your situation. If you have a genuine concern about your enrollment, reach out — we’re happy to discuss it directly.